Differentiate from competition by providing customer personalized approach and service through an Indoor Sales Support team set up by local station (KUL, PEN, JHB).
Support and contribute to the commercial team objective of customer retention and development of the assigned Area Sales Development Group customers by attending to customer’s requirement and work closely with the Sales team. This includes identification of opportunities for service improvement.
Work closely with Sales team to provide Customer relationship management and after sales service. This includes, but not limited to, the coordination of shipment bookings through Customer Service team.
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Differentiate from competition by providing customer personalized approach and service through an Indoor Sales Support team set up by local station (KUL, PEN, JHB).
Support and contribute to the commercial team objective of customer retention and development of the assigned Area Sales Development Group customers by attending to customer’s requirement and work closely with the Sales team. This includes identification of opportunities for service improvement.
Work closely with Sales team to provide Customer relationship management and after sales service. This includes, but not limited to, the coordination of shipment bookings through Customer Service team.
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Greet, welcome and assist all walk-in customers in a pleasant and professional manner, ensuring a positive customer experience.
Attend to customer enquiries and complaints, provide amicable solutions and escalate unresolved or sensitive matters to the Sales/Service Manager or Customer Care Department when required.
Ensure incoming phone calls are answered promptly, preferably within three rings.
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Proactively re-engage dormant accounts, specifically targeting "Preferred" partners who have been inactive for six months or more (with no revenue, orders, or existing pipeline).
Focus on reactivating business and managing smaller leads in collaboration with eligible Motorola Solutions’ partners.
Identify and recruit new channel partners with a specialization in key areas such as video surveillance, access control, analytics, and general IT.
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Manage Personal Safety Division (PSD) portfolio penetration within key end user and distributor customers. Drive key customer opportunities
Assist in the development and implementation of strategic marketing plans, sales plans and forecasts to achieve corporate and regional sales objectives
Execute marketing plan by actively preparing sales through cold calling networking, and initiating sales prospects
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