Strategic Operations Management : Oversee daily functions of automotive workshops, including efficient service scheduling, vehicle maintenance, and body & paint workflows.
Customer Experience & Delight : Drive customer retention by managing the Voice of Customer (VOC) data, analyzing satisfaction scores, and implementing immediate countermeasures for service gaps.
Performance & Sales Targets : Direct the team to meet and exceed monthly sales goals, unit throughput, parts inventory velocity, and productivity metrics.
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To conduct monthly business planning meetings with designated distributors focusing on Sales Performance, Coverage, Call Planning, Distribution, Merchandising and Service Levels, to continuously improve distributors in field executions.
Ensuring that area sales and development objectives are achieved through planning, direction, motivation and follow-up activities with the area field sales team.
To regularly review the distributors' infrastructure with the objective to upgrade as necessary to effectively handle the increasingly competitive and challenging market environment and to train and develop the team of CRO / Van Sales.
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Develop business potential by planning and implementing tactical sales & marketing strategies, setting team goals and direction in order to achieve targets;
Manage sales performance and closely track and monitor each CBM’s performance to achieve their individual sales targets;
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