Branch Results: Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.
Maximize Transaction Performance: Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.
Lead with Data: Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.
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Act as floor manager during assigned shifts, ensuring all Customer Service Executives are properly guided and supported throughout the shift.
Monitor real-time floor coverage and queue levels, and step in to personally handle customer enquiries whenever there are fewer agents available on the floor.
Handle inbound and outbound customer enquiries through phone calls, email, live chat and other digital channels, as needed.
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