Act as the Technical Lead for complex, corporate-level service delivery and development projects, focusing on technical work for system integration, O&M, and service solution development
Drive service objectives for baselines, efficiency, cost, and quality, while summarizing best practices and service requirements to mentor and develop junior technical staff
Serve as the Technical Subject Matter Expert for enterprise IT storage and related products, leading technical breakthroughs, innovation, and major issue resolution in the post-sales support phase
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Collaborate with international teams (e.g. Germany and US) to provide technical assistance on the suitability of engine parts and tools to meet customer’s requirements.
Creation and maintenance of Material Master, Parts Supersession Chain, BOM and other relevant system data.
Build up databases for efficient part verifications and expert knowledge.
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Develop or update solution architecture drawings and diagrams, cost templates (devis), the List of Supply (LOS) / Bill of Materials (BOM), and interfaces at the start of the project.
Develop or update network contributions to the Solution Specification and Design documentation, Network Acceptance Test Procedures, and other associated network integration documents.
Define equipment configuration for the ATM solution(s) and coordinate with Hardware Deployment and Integration management for assembly of the ATM system and interface with Tools Engineering, Customer Service and Site Services departments where necessary to accomplish this task.
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