Company Description TM is Malaysia’s national connectivity and digital infrastructure provider and the country’s leading integrated telecommunications company. It offers a comprehensive range of fixed telephony and broadband, mobile, content, WiFi, ICT, Cloud, and smart services for individuals, businesses, and public sector organizations. TM focuses on enhancing customer experience through continuous service quality improvements, innovation, and strong operational efficiency. As a key enabler of Digital Malaysia, TM provides the widest connectivity and convergence network and is expanding its digital infrastructure to support a more digital lifestyle, economy, and government. The company is committed to making life and business easier, contributing to a better Malaysia.
Role Description This is a full-time, on-site role based in Sepang. The TM team member will support daily operations related to telecommunications services and digital infrastructure, helping ensure reliable connectivity and quality service delivery for customers. Responsibilities may include coordinating with technical and customer-facing teams, monitoring service performance, preparing reports, and assisting in the implementation of process improvements and new initiatives. The role involves collaborating with colleagues and stakeholders to maintain high service standards, support digital solutions, and contribute to TM’s mission of enhancing customer experience and operational efficiency.
Qualifications

Ability to work effectively in telecommunications, digital infrastructure, or related technology environments, with strong interest in connectivity and digital services.
Skills in basic data analysis, reporting, and documentation to support operational monitoring and continuous improvement activities.
Strong communication and teamwork abilities to collaborate with cross-functional technical, operational, and customer-focused teams.
Organizational and problem-solving skills to manage day-to-day tasks, prioritize workload, and respond to operational issues promptly.
Adaptability to a fast-paced, competitive environment and willingness to learn new tools, processes, and digital solutions.
Relevant academic background in telecommunications, information technology, engineering, business, or a related field is an advantage.
Previous experience in telco, ICT, or customer service operations is beneficial but not mandatory.
Commitment to ethical conduct, inclusive collaboration, and delivering a positive customer experience.

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