Shipment Management: Create and complete shipment details in transport management systems, coordinate with stakeholders, and organize transport in line with customer obligations.
Data Quality: Ensure high data accuracy for timely and reliable customer reporting.
Documentation: Review and align shipping instructions, clarifying deviations and ensuring compliance with regulations and routing requirements.
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Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Align and facilitate RFQ participation Go/No-Go decision with Commercial and OFR product management.
Lead the end-to-end tender process for strategic global ocean freight RFQs from qualification through submission, customer clarification, award support and handover.
Support development of a clear win strategy by consolidating customer requirements, market insight, network strengths and competitive positioning.
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To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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Respond and coordinate to enquiry, booking(s) and document(s) request on Seafreight shipments from external and internal stakeholders via emails, telephones or fax, as required.
Registration of shipments into the forwarding system CW1 on time, accurately and accordance to compliance and SOP.
Update all required systems - internal/ external with correct and required shipment data timely.
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COENS Energy is the preferred recruitment partner for an established international shipbroking firm with a multi-decade track record in global maritime trade. Known for their strong market presence and performance-driven culture, they offer excellent career progression, mentorship, and extensive global market exposure.
- Connect shipowners with charterers to secure cargo space and vessel fixtures.
- Drive and finalize commercial terms for voyage charters, time charters, and COAs.
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To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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