To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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Perform the pro-active & comprehensive service to the customer relating to all functions of Seafreight Export / Import regarding billing, supplier invoice and communicating with related team members,
Shippers, Vendors and Network offices within the set performance standards to achieve operational excellence and total customer satisfaction
To be responsible for ensuring accurate and timely billing processes in compliance with company policies and procedures.
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To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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Respond and coordinate to enquiry, booking(s) and document(s) request on Seafreight shipments from external and internal stakeholders via emails, telephones or fax, as required.
Registration of shipments into the forwarding system CW1 on time, accurately and accordance to compliance and SOP.
Update all required systems - internal/ external with correct and required shipment data timely.
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Perform the pro-active & comprehensive service to the customer relating to all functions of Seafreight Export / Import regarding billing, supplier invoice and communicating with related team members,
Shippers, Vendors and Network offices within the set performance standards to achieve operational excellence and total customer satisfaction
To be responsible for ensuring accurate and timely billing processes in compliance with company policies and procedures.
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Alcon in Malaysia seeks a Marketing Head to elevate the company’s regional presence across SEA markets. You will lead marketing teams, drive strategic campaigns, and coordinate with distributors to strengthen leadership in key segments.
Responsibilities include competitive analysis, value proposition development, launch management, market segmentation, and post-launch optimization, focusing on building capability and ROI across the region.
To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
To monitor competition by gathering current marketplace information on pricing + products.
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