The Deputy Manager is responsible for ensuring operational excellence in the store while supporting the Store Manager in achieving sales targets and P&L accountability. The role involves maintaining brand compliance, fostering teamwork, and delivering exceptional customer service. Success in this position requires driving sales growth, managing stock effectively, and upholding service standards while maintaining a compliant and safe environment. The Deputy Manager collaborates with Store Managers and other teams to enhance employee performance and engagement while leveraging commercial acumen to optimize profitability.
Lead by example in customer service, greet customers, provide assistance, and ensure standards are followed to reflect the brand's image.
Review and analyze sales figures to identify opportunities for improving department and BU sales performance.
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Drive revenue and market share in the Malaysia Public Sector territory by meeting or exceeding targets across federal government, state-owned enterprises and GLICs.
Develop and execute a comprehensive account/territory plan, including accurate forecasting and a robust sales pipeline.
Create and articulate compelling value propositions around AWS services tailored to public sector needs, accelerating customer adoption by working backwards from customer challenges.
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Oversee the organization, planning and coordination of sales & marketing activities such as new fund briefings, market update sessions and/or client seminars in order to support the Institutional Unit Trust Adviser (IUTA) distribution channels.
Strengthen rapport with the IUTA distribution channels and actively participate in regional sales review meetings and/or branch manager meetings.
Support the IUTA distribution channels in both retail and corporate sales through joint fieldworks and presentations.
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Provide business development support for assigned branches/region and work closely with the agency members and respective Sales Team in providing product enquiry support, rapport building with agency force, training and engagement initiatives.
Handle products and campaigns communication and strategy.