Lead Singapore GSOC Operation Centre for Asia Pacific, Europe alongside other regions; provide technical, operational, and people management oversight.
Lead GSOC operations during incident and crisis response, coordinating with other parts of the Physical Security department (such as Security Operations and Crisis Management) and other stakeholders.
Oversee tactical intelligence monitoring and analysis for regional security events, ensuring timely identification, assessment, escalation, and communication of incidents that may impact employees, offices, travel, or business operations.
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Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
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Architect End-to-End Solutions: Design and deliver comprehensive Enterprise, ISP, and mobile network security architectures tailored to unique stakeholder requirements
Lead Proposals & RFPs: Translate client needs into technical proposals, evaluate vendor RFPs, and deliver high-impact solution presentations.
Blueprint & Implementation: Own the creation of High-Level Designs (HLD), Low-Level Designs (LLD), and Method of Procedures (MOP) to ensure seamless deployment across vendors and internal teams.
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Assist Head (Ops Management) in managing both Tiers 1 and 2 analysts in HTSC (SOC), in matters of manpower, training and operation issues.
Develop a threat management programme for HTSC (SOC), which may include trials with analytics tools, collaboration with other HTX teams on proof-of-concept projects, processing cyber-intel reports from OSINT and Government sources, etc.
Collaborate with Government agencies to ensure that HTSC (SOC)’s capabilities are closely mapped and quick sharing of information to prevent potential incidents
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