Analyse market trends and competitor performance to improve key performance indicators (KPIs) such as RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and occupancy rates.
Liaise with distribution channels, including online travel agencies (OTAs) and direct booking platforms.
Recommend Revenue Strategies based on historical data and future forecast.
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To attend client meetings, understand and document the business objectives.
Reads and analyses research data and briefs, translates it into coherent strategy (critical insights and underpins arguments) and presents it to others
Provides clarity of thought and communication on the account; has the ability to land ideas
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Lead, oversee, and manage the overall operations and performance of the People & Culture unit, ensuring smooth execution of daily HR operations and alignment with company objectives and culture.
Act as the main liaison between employees, Management, and Heads of Departments (HODs) on all People & Culture and HR-related matters including manpower planning, employee concerns, performance matters, disciplinary issues, employee engagement, and workplace policies.
Work closely with HODs to identify hiring needs, workforce planning, team development opportunities, and people-related operational improvements across departments.
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Cultivate a deep expertise in the interior design and renovation industry by working alongside seasoned designers and project managers.
Elevate your professional portfolio by managing high value renovation projects from initial consultation to final handover.
Command your own career path within a fast growing sector, building a strong network of clients and industry partners that will serve you for years to come.
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Business Development & Pipeline Generation: Actively prospect, cold-call, and network to generate high-quality leads across educational institutions, trading/commodity/plantation firms, and corporate enterprises.
Consultative Selling & Demos: Conduct compelling product demonstrations and presentations tailored to the specific pain points of diverse stakeholders.
Solution Scoping: Collaborate closely with our technical and development teams to scope requirements for custom software and website projects, ensuring accurate proposals and quotes. Provide feedback from prospects to the product team for product improvement.
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Elevate your professional trajectory by joining a team that grew by 44 percent even during global economic challenges, ensuring your long-term career stability.
Cultivate advanced leadership skills through our comprehensive training program, allowing you to transition from a specialist to a confident team leader.
Command your financial future with a high basic salary and a commission structure that directly rewards your drive and ambition.
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The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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