Got a knack for turning ideas into visuals that stop the scroll? We're looking for a creative intern who has design skills. But here's the thing, you won't just be designing all day. You'll also help manage our community social media, support our Lazada University portal content, contribute to events, and work across all our seller engagement pillars. If you're a designer who wants to see how creativity fits into the bigger picture, this is your playground. Don't have all the skills yet? No worries. We'll train you. What matters is your passion and willingness to learn.
What You'll Get Up To
Design scroll stopping graphics for social media and campaigns...
Coordinate with Key Account Managers (KAMs), and Warehouse Operations to identify and resolve post-sales supply chain issues to improve seller experience
Drive high-impact operational excellence initiatives to optimize processes and improve service quality
Develop performance dashboards & reporting frameworks to monitor initiatives outcomes and drive continuous improvement...
Manage and maintain the Seller Bot Knowledge Base (KB) and Seller Education Hub (SEH) content to ensure information shared remains accurate, relevant, and aligned with evolving business priorities, operational processes, and seller needs.Drive quality and effectiveness of Seller Bot by optimising bot responses with accurate and consistent knowledge while aligning it with the latest business policies and seller behaviour.
Proactively monitor bot performance, identify knowledge gaps, and recommend data-driven improvements to enhance seller experience and operational efficiency.
Support UAT and quality assurance for new bot features, content releases, and AI enhancements, ensuring solutions meet business expectations and are production-ready....
Develop and set policies related to Seller Operations that are fair, competitive, and aligned with our organizational goals.
Ensure policies drive the desired behaviours among sellers, promoting a healthy and productive marketplace ecosystem.
Spearhead and manage a variety of projects related to seller operations and seller experience, including process improvements and product enhancements....
Perform Data & Analytics (D&A) analysis where required to facilitate optimal outcomes across all initiatives
Project Management Office (PMO) activities for projects with a focus on business growth and profitability
Plan and roll out new internal and seller-facing initiatives to help the business more effectively achieve operational outcomes, and thus improve seller growth...
Identify issues, develop hypotheses, gather and interpret data, execute analysis and present findings and strategic recommendations to key decision-makers
Able to develop concrete and detailed project plans, including establishing timelines, project milestones/tasks, goals and resource planning
Conduct market research, and engage Sellers and internal staff to understand how we can better support Sellers and our own Relationship Managers and Salespersons...
Coordinate with Key Account Managers (KAMs), and Warehouse Operations to identify and resolve post-sales supply chain issues to improve seller experience
Drive high-impact operational excellence initiatives to optimize processes and improve service quality
Develop performance dashboards & reporting frameworks to monitor initiatives outcomes and drive continuous improvement...
Assist in designing seller initiatives using analytical and conceptual problem-solving methodologies to strategically improve seller engagement, supply, and investment in livestream
Analyse current livestream seller data and performance to identify gaps, opportunities, and key drivers of seller supply, and develop new initiatives to attract, activate, and retain sellers in livestream
Identify opportunities to increase seller investment in livestream by developing new initiatives and improving existing programmes, with a focus on driving sustainable seller participation and resource allocation...
Develop and set policies related to Seller Operations that are fair, competitive, and aligned with our organizational goals.
Ensure policies drive the desired behaviours among sellers, promoting a healthy and productive marketplace ecosystem.
Spearhead and manage a variety of projects related to seller operations and seller experience, including process improvements and product enhancements....
Policy Governance & Appeals: Evaluate seller appeals by conducting reviews of evidence, exercising sound judgment to determine if penalties should be upheld or overturned.
Operational Enforcement: Maintain platform integrity by monitoring seller behavior and implementing corrective actions/penalties in accordance with existing policies.
Strategic Advocacy: Act as a subject matter expert in responding to customer service inquiries regarding seller operations and compliance....
Manage and maintain the Seller Bot Knowledge Base (KB) and Seller Education Hub (SEH) content to ensure information shared remains accurate, relevant, and aligned with evolving business priorities, operational processes, and seller needs.Drive quality and effectiveness of Seller Bot by optimising bot responses with accurate and consistent knowledge while aligning it with the latest business policies and seller behaviour.
Proactively monitor bot performance, identify knowledge gaps, and recommend data-driven improvements to enhance seller experience and operational efficiency.
Support UAT and quality assurance for new bot features, content releases, and AI enhancements, ensuring solutions meet business expectations and are production-ready....
S. Gill Sdn. Bhd., a long-established supplier of sporting goods in Malaysia, is hiring an Inside Sales Specialist to own gsgillsports.com end-to-end and grow two B2B verticals. This quota-carrying role is responsible for driving web-shop revenue and converting online demand into orders while working hybrid from Kuala Lumpur.