Provides efficient and effective telephone and social media (Facebook, Lazada Chat, Email and Quick Chat) responses to customers, ensuring all internal targets and follow up are monitored and met within the agreed timeline.
Gathers and solve feedback of customer issues and concerns about products and services to optimize marketing intelligence.
Provides fulfillment of all calls to conclusion or assesses when a call requires referral or escalation to superior.
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Responsible for driving quality traffic and campaign performance across digital channels, supporting both online and online business growth. This role focuses on executing data-driven campaigns, supporting brand-led initiatives, and enhancing customer journey through paid media, KOL/KOC collaborations, and CRM alignment.
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