Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.
Process Automation & Continuous Transformation: Drive Straight-Through Processing (STP) implementation and continuous system transformation for mortgage disbursements, with a focus on LOADS auto-disbursements.
Compliance, Risk Management & Governance: Conduct SOP reviews, audit oversight, and compliance checks. Serve as the designated RCSA Checker and Operational Risk Representative (ORR).
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Drive operational risk governance, its tools and practices across CBG locations, ensuring alignment with risk management standards and consistency across franchise.
Provide risk advisory , review and challenge on initiatives and business activities to ensure risk-informed decision making and control effectiveness.
Oversee risk assessments from the various risk metrics such as key risk indicators, risk events and RCSA and ensure effective remediation of identified control gaps.
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Analyzing sales data. Reviewing and interpreting complex data sets to identify trends, opportunities, and patterns that inform decision-making processes.
Preparing sales forecasts. Develops accurate and data-driven sales forecasts to guide strategic planning and resource allocation across departments.
Creating sales reports. Designing detailed sales reports and dashboards using tools like Tableau and Excel to monitor key performance indicators (KPIs) and track performance metrics.
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