Manage overall Group level Quality as QC (“Quality Checker”). Assess alerts from junior staff who handled the first layer of review and ensure the quality of closures/escalations.
Ensure the team follows strictly to the staff code of conduct.
Manage the team’s KPI performance and ensure the SLAs of the company are met.
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To ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment
To provide professional and qualitative customer service in line with set DHL standards
To resolve customer’s queries in accordance with set DHL standards
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Manage overall Group level Quality as QC ("Quality Checker"). Assess alerts from junior staff who handled the first layer of review and ensure the quality of closures/escalations.
Ensure the team follows strictly to the staff code of conduct.
Manage the team's KPI performance and ensure the SLAs of the company are met
...
This Associate Director (CRAM) will be key to ensure strong monitoring in our clinical trials. Under the oversight of the CRD or Head of Site Management and Monitoring, the person is responsible to manage a team of 6-14 CRAs and to ensure excellent study and site performance with strict adherence to local regulations, company SOPs and ICH GCP.
As line manager the role is critical to continuously develop key talents by providing training, support and mentoring to the CRAs and properly manage situation of low or non-performance.
The role will work at country level with other local stakeholder to ensure alignment and development of the country capabilities. The role will collaborate with country PLMs to ensure alignment across all monitoring functions. The person contributes to HQ capacity/resource planning activities to ensure efficient allocation of resources and work.
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Plan, execute and complete external statutory-audit engagements for a portfolio of Malaysian SME clients.• Manage assigned audit engagements from initial planning through completion.• Prepare and review audit working papers and supporting documentation.• Identify key audit risks, accounting issues and areas requiring further investigation.• Review financial statements, audit schedules and supporting documents.• Communicate directly with clients regarding audit queries, outstanding information and audit findings.• Resolve accounting and audit issues arising during engagements.• Ensure audit assignments are completed accurately and within agreed deadlines.• Guide, supervise and review the work of Audit Associates and interns.• Monitor the progress of assigned engagements and follow up on outstanding matters.• Discuss significant audit and accounting matters with the Audit Partner and designated audit reviewer.• Assist with the finalisation of audit files and financial statements.• Use audit software, digital tools and technology to improve audit quality and efficiency.
KEMM Advisory Sdn Bhd is recruiting an experienced Audit Senior to support external statutory-audit engagements undertaken by TCT & Co, the audit practice operating under the KEMM Advisory umbrella.
The successful candidate will be legally employed by KEMM Advisory Sdn Bhd and assigned to TCT & Co’s Audit team. For all audit engagements, the candidate will work under the functional direction of TCT & Co’s Audit Partner and designated audit reviewer.
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