To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
Customer Interaction: Respond to inquiries via phone, email. Provide accurate product and service information. Address customer complaints and provide effective solutions.
Build the commercial pipeline aggressively. Open new accounts at photonics focused OSATs across SEA, Japan, and Korea, including Jabil, Fabrinet Thailand, Inari, OSE, and equivalents, and grow wallet share within existing accounts.
Provides sustaining engineering support for the day-to-day operation, reliability, and continuous improvement of Ride and Show systems, including electrical, controls (hardware and software), and basic mechanical systems.
Commercial Strategy & Business Growth: Develop and execute regional growth strategies for Saltidin in close alignment with global business management, marketing, regulatory affairs, and technical support teams.
Expand the pipeline aggressively. Open new accounts at photonics-focused OSATs across SEA, Japan, and Korea — Jabil, Fabrinet (TH), Inari, OSE, and equivalents — and grow our wallet share within existing accounts.