Cloud & Infrastructure Strategy: Architect and implement cloud-based solutions aligned with business goals, ensuring consistency and cost-efficiency. Collaborate across teams to drive a standardized, modernized cloud infrastructure roadmap with a unified operating model
Solution Delivery & Support: Develop and support IT infrastructure solutions with high availability, scalability, and performance as well as act as a Level 3/4 subject matter expert for server and cloud-related issues
Infrastructure Protection (hybrid): Maintain IT security architecture standards, monitor risks, and implement security measures to ensure adherence to security control requirements, manage change processes, and enforce policies to mitigate cyber threats. Define and enforce server/cloud standards and processes aligned with best practices
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(a) Manages the implementation of projects closed by the field sales team
(b) Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics
(c) Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity
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