Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Transaction & SLA Management: Serve as the core execution hub for client transactions, ensuring that all requests from clients and the Key Account Management (KAM) team are processed with high accuracy and within strict timelines.
Perform preventive and corrective maintenance, diagnose and troubleshoot, repair, installation of STERIS and related products, including software, operating system, network, hardware, and applications.
Perform preventive and corrective maintenance, diagnose and troubleshoot, repair, installation of STERIS and related products, including software, operating system, network, hardware, and applications.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;