Design Baseline Adherence: Enforce rigorous technical governance across all delivery tracks to guarantee that application code is implemented strictly in accordance with approved Solution Designs, Architecture Blueprints, and API contracts.
The Application Service Delivery Manager will drive execution governance, engineering quality, and team productivity across General Insurance platforms. This role requires an experienced leader capable of orchestrating a delivery organization of 50–100 developers across at least 4 parallel delivery teams, enforcing strict architectural compliance, and leading complex monolith-to-microservices migrations without compromising business logic integrity.
General Insurance (GI) Expertise: Deep domain knowledge exclusively within the General Insurance sector (e.g., Motor, Property, Casualty, Marine, Commercial lines, Policy Administration, Claims Processing, and Broker/Agent portals)
Formulate and develop strategic objectives to capture, understand requirement and provide high level and low level design as part of key component to deliver exceptional customer service experience through extensive service design recommendation, hence meeting company’s NPS targets while maximizing company’s shareholders value and embracing the new TM service culture between TM One and TM Group.
Direct, guide, and develop the HR Shared Services team to ensure exceptional service delivery across recruiting, pre-onboarding, the full spectrum of the employee lifecycle, and HR systems management. This includes, but is not limited to, the administration of performance management and goal setting, compensation and benefits, and qualification and learning processes.
Develop and optimize standardized delivery processes for data center products, covering design, manufacturing, logistics, and installation to ensure efficient and reliable product delivery.
Lead the end-to-end employee lifecycle for deployed associates, including onboarding, performance management, employee relations, career development, retention and offboarding.
Lead the end-to-end employee lifecycle for deployed associates, including onboarding, performance management, employee relations, career development, retention and offboarding.
Develop and optimize standardized delivery processes for data center products, covering design, manufacturing, logistics, and installation to ensure efficient and reliable product delivery.
Develop and optimize standardized delivery processes for data center products, covering design, manufacturing, logistics, and installation to ensure efficient and reliable product delivery.
Bachelor’s degree in supply chain management, Logistics, Industrial Engineering, Business Administration, Operations Management, Economics or a related field. Data Analytics is an advantage.