Own end-to-end support operations across the client portfolio - managing SLA adherence, ticket prioritization, escalation management, and resolution quality
The IT project manager is responsible for managing the end-to-end delivery of projects from initiation and planning to execution, monitoring, and closure, ensuring they are completed on time, within budget and to the required quality standards.
To support Project Manager including tracking project status of deliverables and milestones, issue coordination, planning, reporting, and coordinating activities in support of quality objectives.
Own end-to-end support operations across the client portfolio - managing SLA adherence, ticket prioritization, escalation management, and resolution quality
This is a senior individual contributor role reporting to the Head of Service Governance, EMEA & APAC. You will provide hands-on leadership across service design, transition and continuous improvement, influencing outcomes through expertise and collaboration rather than direct people management. Working across teams, you will help create scalable, supportable and commercially viable services, contribute to strategic programmes such as service pack upgrades and SaaS transformation, and build trusted relationships across EMEA and APAC.