to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
The Service Delivery Manager has a key role in the management and control of the support chain, and guarantees the application and efficiency of the escalation process.
Own end-to-end support operations across the client portfolio - managing SLA adherence, ticket prioritization, escalation management, and resolution quality
We are seeking an experienced Service Delivery Manager (SDM) to oversee end-to-end managed services delivery across multiple client environments. This role is responsible for ensuring service excellence, SLA performance, customer satisfaction, and operational governance.
Collaborate with a team of service delivery professionals, including Service Desk Analysts, Incident and problem Managers, and Service Delivery Coordinators, providing guidance to ensure the highest level of performance.
Run day-to-day IT service delivery at Evernet Systems, a Singapore-based managed service provider (MSP). You own the service desk queue and SLA performance, keep client projects on schedule, handle client communication during major incidents, and lead our L1, L2 and NOC engineers.