Job Scope / Responsibilities:

1.Service Coordination:

Manage daily service requests from customers, ensuring prompt and effective response.
Schedule and coordinate service jobs for the technical team (mechanical and electrical), optimizing the team’s availability.
Track ongoing and completed service jobs using Excel-based trackers, ensuring all records are updated accurately.

2. Spare Parts Coordination:

3. Customer Communication:

Act as the primary point of contact for service-related issues, ensuring clear and professional communication.
Update customers on job progress and ensure all job details (e.g., site visit, repairs, maintenance) are documented clearly.

4. Documentation & Reporting:

Prepare service reports, job sheets, and invoices (with assistance from the accounts department).
Maintain accurate service records for internal and customer reference.

5. General Admin & Support:

Support the sales and technical team with related administrative tasks when needed.
Assist in processing warranty claims with suppliers and coordinating warranty documentation.

Requirements:

Experience in a service coordination role, preferably in an industrial or technical setting (doesn’t have to be the same industry).
Strong organizational and communication skills.
Proficient in Microsoft Office (Excel, Word, etc.).
Ability to manage multiple tasks in a fast-paced environment.
Comfortable dealing with customers and coordinating with technical staff.
Basic technical understanding (training provided for specific machinery and processes).

To facilitate the process, please ensure the following details are included in resume :

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +6016-986 9055

Kindly note that only shortlisted candidates will be notified.

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

Application Question(s):

date of birth, current location, current salary, reason of leaving, expected salary, notice period, possess own vehicle (Y/N)

Work Location: In person

Service Engineer Jobs in Balakong - October 2026 - Urgent Hiring

J - Technical Service Coordinator (Engineering Industry)