Provide client servicing and middle-office operational support, including account administration, marketing and promotional activities, compliance support, client reporting, and record management.
Deliver high-quality service to clients and business partners, ensure service standards and turnaround times are consistently met.
Build and maintain strong relationships with clients and business partners by providing prompt, professional, and effective customer service.
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Own and deliver the country/region Services & Solutions financial performance, including strategy development, revenue growth, margin expansion, and commercial execution, while building a high‑performing, results‑driven service sales organization.
Provide strong leadership to the country/region service commercial team, setting clear direction, driving accountability, and fostering a performance‑oriented culture.
Lead and be accountable for achieving Services & Solutions sales results across all revenue streams, including contracts and non‑contract offerings such as options and upgrades, digital solutions, accessories, consumables, and parts.
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Demonstrated experience in quality management or healthcare administration, preferably within a rehabilitation, hospital, or clinical setting.
Knowledge of healthcare quality standards, regulatory requirements, clinical audit processes, and risk management practices.
Strong analytical and problem-solving skills, including the ability to interpret data, identify root causes, and recommend practical improvement actions.
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Hisential is a hospitality company that delivers best in class, premium personal healthcare experience for its clients. Our objective is to build an organization that matches the Hisential identity and delivers on our long-term business goals. Hisential is a hospitality, personal healthcare concierge business delivering a premium personal health experience across Singapore and Malaysia. Our promise to clients is an ongoing relationship, not a one-off transaction, and the Client Relations Executive is the person who makes good on that promise, day in and day out, for a dedicated group of clients.
Every Hisential patient has a personal health concierge team as their one point of contact for everything from booking a first consultation to chasing lab results and managing follow-ups. Behind that concierge sits a coordinated team that ensures continuity even outside clinic hours, so a client's care never depends on whether one person happens to be available. No call centres, no repeating their story, no chasing reports just doctor-led medical care that stays joined up from a client's first visit through to their long-term outcomes.
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