To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
To gather market intelligence and support SWOT analysis & development (eg Competitor / useful recipe, Food Trend & etc)
To ice break & maintain good rapport with external stakeholders to ensure brand loyalty and business sustainability. (eg Exe Chef, Pastry Chef, F&B Manager, R&D Manager & etc)
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Identify new sales opportunities across assigned territories and develop competitive strategies and tactical plans, including bundled offers and customized proposals, to strengthen market position
Gather market intelligence and contribute to Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis by tracking competitor activities, food trends, and relevant industry developments
Build and maintain strong relationships with key external stakeholders including Executive Chefs, Pastry Chefs, Food and Beverage (F&B) Managers, and Research and Development (R&D) Managers to drive brand loyalty and business sustainability
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To support Project Manager including tracking project status of deliverables and milestones, issue coordination, planning, reporting, and coordinating activities in support of quality objectives.
Ensuring procedures are followed for the registration of infrastructure project requests, recording of project plans and progress; archiving key contractual documentation; and the creation of key information required projects to start and to be billed.
Developing a close working relationship with the supplier PMOs and the teams to ensure that the process for getting infrastructure projects delivered is as efficient as possible.
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Support the development and continuous improvement of manufacturing standards, minimum operating requirements, frameworks, tools and practical methodologies across operating units.
Identify gaps and opportunities to improve manufacturing practices, operational discipline, process consistency and execution.
Work with SMEs to develop practical manufacturing standards that reflect actual operating conditions and requirements.
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Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Grow SSG IDG services penetration in priority Malaysia Public Sector accounts across DaaS, DWS, managed endpoint, lifecycle, sustainability, and workplace transformation offerings.
Identify customer business challenges and position services-led solutions that improve employee experience, device lifecycle efficiency, operational resilience, compliance, and sustainability outcomes.
Build account plans, create qualified pipeline, increase IDG services attach, and drive recurring or outcome-based opportunities across Public Sector customers.
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Prepare the Minutes of Meeting (MoM) document for the internal meeting and ensure all team members involved are given a copy of the M.O.M. The MoM is to be prepared within 24 working hours of the internal meeting being conducted.
Should there be preparations needed before the Client Onboarding Meeting, the Account Manager will keep track of the preparations based on what is stated in M.O.M.
Account Manager must ensure the MoM tasks and deliverables are completed within 72 working hours of the internal meeting.
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Handle inbound and outbound calls professionally and courteously, providing excellent customer service and resolving customer enquiries or complaints effectively.
Engage with interested customers, understand their needs, and assist with loan application submissions to support customer retention and satisfaction.
Manage administrative processes related to insurance products, from customer interviews and documentation to application submission and payment arrangements.
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Handle inbound and outbound calls professionally and courteously, providing excellent customer service and resolving customer enquiries or complaints effectively.
Engage with interested customers, understand their needs, and assist with loan application submissions to support customer retention and satisfaction.
Manage administrative processes related to insurance products, from customer interviews and documentation to application submission and payment arrangements.
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Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed.
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