Maqo Engineering is a hands-on engineering firm focused on precision, practical problem-solving, and career growth for field teams. The O&M (Operations & Maintenance) Coordinator role is responsible for ensuring seamless post-sale support, maintaining customer satisfaction, and optimizing operational efficiency across service activities.
Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed.
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