Member Relationship ManagementMaintain strong relationships with members, handle special requests and complaints, and collect feedback to continuously improve service quality and member satisfaction.
Inventory and Cost ControlManage inventory for beverages, food ingredients, SPA supplies, cigars, and other materials. Optimize purchasing processes and control operational costs while minimizing waste.
Facilities and Equipment MaintenanceRegularly inspect club facilities and equipment to ensure they remain in excellent condition and coordinate necessary repairs and maintenance.
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To manage and document all outpatient feedback received and compile the information for monthly reporting and service improvement purposes.
To communicate effectively with Heads of Department (HODs) regarding customers’ feedback and grievances to facilitate timely resolution and service recovery.
To work closely with Consultants, Admissions, Billing, Nursing, Front Lobby and other clinical and non-clinical departments to ensure seamless coordination and effective communication in meeting patients’ needs.
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