Customer management : Establish an effective problem management model to quickly solve technical problems in the regional customer side. Collect and analyze the service needs of customers, report to the headquarters, and provide services to meet the needs of customers Cover the customer and improve customer satisfaction in the region.
Technical support: Focus on PMLS product, including patient monitor, Pump , ventilator, anesthesia and related IT technical support. Provide technical support to reginal distributor engineer. on-site support as necessary. Escalate to Headquarters for support to solve the issue. Provide local training to distributor to improve their technical capacity.
Distributor management: According to the region's business development and requirements, formulate the corresponding planning and empowerment targets for distributor. Follow up and supervise the completion of service indicators of channel providers. Ensure the distributor service quality.
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Responsible for providing professional maintenance, inspection, troubleshooting, and repair services for industrial cranes and hoists. This role plays a critical part in ensuring customer equipment operates safely, reliably, and efficiently, while representing the Konecranes brand with strong technical expertise and customer service.
Perform preventive maintenance, inspections, troubleshooting, and repairs on overhead cranes, hoists, and related lifting equipment at customer sites.
Perform installation, commissioning, routine maintenance, troubleshooting, and repair/overhaul of MTU engines and associated equipment at customer locations or in the workshop.
Independently manage field service jobs in accordance with work orders, ensuring quality standards and customer satisfaction.
Conduct system acceptance tests with customers or their representatives, including performance verification and documentation.
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Execute on-site troubleshooting, repairs, and preventive maintenance for semiconductor etch, clean, and deposition equipment to ensure reliable system performance.
Support installation, relocation, and commissioning of equipment, including start-up, calibration, and system qualification at customer facilities.
Diagnose technical issues and provide timely solutions while maintaining strong engagement with customers to ensure high service quality and satisfaction.
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Support strategic roadmap for Identity and Access management process improvement, aligning with organizational security goals, compliance requirements, and business objectives.
Partner with all business units, Business CIOs, application owners and engineering teams to
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Collect linens and amenities from loading bay and distribute them to pantries of designated floors across the 3 hotel towers in a timely and efficient manner in accordance with the established company’s policies and procedures
Collect soiled linens from hotel towers including areas such as pool, spa and fitness club
Ensure hotel’s pantry amenities are stocked up and replenished accordingly when required
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You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Be the focal point for all technical matters related to customer work:
Be the expert for questions related to our additives and the way they affect properties and processing conditions at our direct and indirect customers.
Develop deep relationships with key technical contacts at our customers; be their preferred point of contact for any technical matters
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Customer Service & Transactions – Provide professional face-to-face service to customers by processing financial transactions, including money transfers, money orders, bill payments, and other Ria products. Handle inquiries courteously and assist with service information, transaction follow-ups, and cancellations.
Compliance & Data Accuracy – Verify and enter customer details with accuracy, ensuring full compliance with company policies, Anti-Money Laundering (AML), and Know Your Customer (KYC) regulations. Remain vigilant against suspicious or fraudulent activities and report potential risks immediately.
Cash Handling & Reconciliation – Ensure accurate handling of all cash transactions by balancing the register daily, securing and bank in to designated bank account as required, and maintaining complete, organized transaction records in line with audit and compliance standards.
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