- This position provides an important role in technical and interpersonal support to end-users and their associated equipment and applications.Under the overall supervision of the Group Lead, Global Service Desk and reporting directly to the Helpdesk Officer, and in close coordination with other teams in the Information Management and Technology (IMT) Department, the incumbent is responsible for providing IT technical support to client's end user community ensuring that all IT issues and service requests specific to client's systems are fulfilled, addressed, and/or resolved within agreed resolution times. He/she will respond to queries, resolve incidents and problems, and perform root cause analysis on information technology and business functional issues. This post provides an important role in technical and interpersonal support to client end-users and their associated equipment and applications.Functional knowledge & skills:
