Establish and maintain operational relationships with global clients to ensure contractual revenue delivery and long-term partnerships. Accountable for overseeing service delivery.
Leading field service operations across Malaysia by managing day-to-day service delivery, including preventive and corrective maintenance, emergency response, modernization support, and technical services while ensuring safety, quality, efficiency, and customer responsiveness.
Manages customer relationships to ensure high customer satisfaction and maintain a good understanding of customer operations, applications, and requirements.
Establish and maintain operational relationships with global clients to ensure contractual revenue delivery and long-term partnerships. Accountable for overseeing service delivery.
Establish and maintain strong operational and commercial relationships with complex clients to support contractual revenue delivery and long-term partnerships; accountable for overseeing service delivery.
Establish and maintain strong operational and commercial relationships with complex clients to support contractual revenue delivery and long-term partnerships; accountable for overseeing service delivery.
Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).
Leading field service operations across Malaysia by managing day-to-day service delivery, including preventive and corrective maintenance, emergency response, modernization support, and technical services while ensuring safety, quality, efficiency, and customer responsiveness.