Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Minimum of 5 years of experience in customer relationship management, client services, or a related role, preferably within luxury retail, fashion, or hospitality industries.
Proven track record in developing and executing successful customer engagement or loyalty programmes.
Strong understanding of clienteling principles and luxury customer service standards.
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Serve as the primary point of contact for hyperscale and enterprise customers.
Build and maintain strong customer relationships to ensure a high level of satisfaction and long-term partnership.
Coordinate with internal teams including Operations, Engineering, Facilities, Security, and Project Management to deliver exceptional customer experience.
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High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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Oversee guest recognition activities to ensure VIPs, repeat guests, loyalty members, and special occasion guests receive personalized and consistent service.
Review guest profiles, preferences, stay history, and special requests to identify opportunities for personalized guest experiences.
Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure guest preferences and special arrangements are communicated and fulfilled.
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