Strategic Operations Management : Oversee daily functions of automotive workshops, including efficient service scheduling, vehicle maintenance, and body & paint workflows.
Customer Experience & Delight : Drive customer retention by managing the Voice of Customer (VOC) data, analyzing satisfaction scores, and implementing immediate countermeasures for service gaps.
Performance & Sales Targets : Direct the team to meet and exceed monthly sales goals, unit throughput, parts inventory velocity, and productivity metrics.
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Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution
Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
Take the extra mile to engage customers and build sustainable relationships and trust with customer.
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