Oversees the company’s trade debtor account NPL collection, credit loss recovery operation, and overall performance of company’s business process outsourcing (BPO) activities. This role involves strategic planning, operational management, and ensuring client satisfaction, requiring strong leadership, good communication skill, and problem-solving skills.
Possess knowledge concerning BPO compliance requirement, Hire Purchase Act, and Fair Debt Collection Practices set by regulators e.g. Bank Negara Malaysia (BNM), Ministry of Domestic Trade and Consumer Affair (KPDNHEP).
Instill high degree of compliance culture within the company’s Servicing Group.
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Responsible for management of the team, performing routine management functions such as interviewing, training, performance planning, coaching and providing technical support, as well as the development and delivery of training related to organizational change.
Leads and develops the APAC ETD Client Services business strategies, leveraging data and analysis, to extract strategic insights and drives implementation by partnering with key stakeholders.
Communicates business goals & strategy to stakeholders, senior leaders and business partners to help shape, prioritize and deliver the Client Services Operations strategy.
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Review all client documentation thoroughly to ensure completeness, accuracy, and compliance with internal policy and regulatory requirements
Ensure clients are clearly informed of relevant risks associated with their accounts, products, or transactions before proceeding, in plain and understandable language
Act as a checkpoint to confirm that clients genuinely understand the terms, policies, and risk disclosures presented to them — not just that forms are signed
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Manage the end-to-end processing and administration of bilateral and syndicated loan transactions, including drawdowns, repayments, rollovers, prepayments, interest and fee processing.
Review loan agreements, facility documents and conditions precedent to ensure compliance with approved credit terms prior to loan disbursement.
To supervise well intervention and integrity operations activities at the worksite in accordance with approved programs and accepted procedures, practices, and standards (i.e PPGUA, U-Image, WIMS, WIAG) to ensure safety of personnel, property and environment, as well as achieving project objective with minimum operating cost.
To be responsible for Permit to Work (PTW) application and closure by ensuring hazards are clearly understood by the team, mitigations have been put in place and job conducted safely.
To provide on the spot decision to any technical problems encountered during well intervention and Integrity operation (i.e. well control or platform emergency) by performing detailed technical assessment, conducting risk assessment and providing prompt corrective actions to safely secure the well and minimize downtime.
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As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
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Serve as the primary point of contact for clients when acting as Facility Agent, Security Agent and/or Account Bank and using best judgement to resolve any queries/issues
Collaborate with our Operational stakeholders to ensure accurate deal set-up and ongoing monitoring
Co-ordinate loan closing and primary syndication as Agent, working closely with Originators and Loan Syndication teams to ensure timely execution
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Keep coffee machines and outlet equipment running safely and reliably by installing and setting up equipment at new outlets, carrying out scheduled preventive maintenance and routine servicing, and responding to breakdowns and ad hoc repair requests at existing stores.