Assist in the preparation of new products for the Research & Development (R&D) department, such as juices, cold kitchen items, desserts, pastries, and related products.
Execute raw ingredient preparation, cutting, measuring, and product preparation according to set recipes and SOPs.
Operate and ensure all kitchen equipment, machinery, and production tools are used safely and kept clean.
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Customer Service: Greet customers with warmth and enthusiasm, assist with orders, offer recommendations, and resolve any issues to ensure a delightful experience.
Drink Preparation: Prepare bubble teas and other beverages with precision, following standardized recipes to maintain consistent quality and taste.
Cash Handling & Sales: Operate the cash register, process payments (cash and electronic), maintain accurate sales records, and manage the cash drawer responsibly.
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Good communication and interpersonal skills
Customer service
Teamwork
Taking and processing customer orders
Basic food & beverage service knowledge
Ability to handle customer enquiries and requests
Operations & Floor ManagementOversee day-to-day store operations.Ensure smooth service flow, especially during peak periodsCoordinate effectively between kitchen and service staff.
Staff Supervision & TrainingLead, train, and motivate staff.Conduct briefings on updates, promotions, and menu changes.Train new employees on service standards, SOPs, and hygiene.Monitor staff performance and discipline when necessary.Ensure self and staff attend and complete Food Handling Course.
Customer ServiceHandle customer inquiries, requests, and complaints professionally.Ensure high customer satisfaction and service consistency.Collect and analyze customer feedback to support improvements.
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Team Leadership
Food and Beverage Management
Point of Sale (POS) Systems
Menu Knowledge
Health and Safety Standards
Customer Service
Staff Training
Inventory Management
Prepare and cook a variety of dishes according to established recipes and quality standards, ensuring consistency and presentation.
Manage all aspects of kitchen operations, including food preparation, cooking, plating, and maintaining a clean and organized workspace.
Adhere strictly to food safety and sanitation regulations, including proper storage, handling, and temperature control of ingredients and finished products.
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Assist the Executive Chef and Sous Chef in cooking preparation and operation, including but not limited to Mise en Place (gather and prep all ingredients before service starts), cooking and basic plating.
Maintain a clean and organized kitchen and work area, including dish washing, cleaning and sanitising of all work areas to adhere to food safety rules and standards.
Adhere to all health and safety standards and regulations.
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• Strong commercial and financial acumen (comfortable with costing
margins
and P&L impact)
• Ability to balance creativity with practicality and scalability
• Strong stakeholder management and cross-functional collaboration
• High attention to detail with a solution-oriented mindset
• Ability to thrive in a fast-paced
deadline-driven environment
We are looking for an enthusiastic team to support our daily store operations. This role focuses on food and beverage preparation, cashier operations, inventory control, and ensuring compliance with company standards while delivering a positive customer experience.