Develop Autonomous Agents: You will design and implement intelligent agents capable of planning, reasoning, and achieving specific goals independently.
System Integration: You will connect AI agents to external APIs, databases, and software tools to perform real-world actions.
Optimize Performance: You will fine-tune models, improve prompt engineering, and enhance RAG (Retrieval-Augmented Generation) architectures.
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Full-Cycle SDLC Management: Take end-to-end ownership of application development and release pipelines for Singapore and Malaysia stores, covering requirements gathering, technical scoping, build, SIT, UAT support, and go-live.
Market Independence & Stakeholder Management: Work directly and independently with SG and MY business, product, and banner leads to analyze commercial challenges and translate complex operational requirements into robust technical solutions.
Vendor & Engineering Oversight: Oversee internal engineering resources and third-party development partners, critically reviewing technical proposals, code quality, and delivery performance against SLAs.
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Model & Prompt Engineering: Design, test, and iterate prompts that improve reasoning, factuality, and user experience.
Agentic AI Frameworks: Build, manage and orchestrate agentic workflows involving tool calling, reasoning loops, memory management, skills orchestration, and multi-step task execution.
AI Safety & Reliability: Implement guardrails, monitoring, and validation mechanisms to ensure AI systems remain safe, reliable, and ethically grounded
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Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration
Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners
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Define and own the end-to-end architecture of CRM/OM platforms across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
Establish architectural principles and standards for microservices, API design, workflow orchestration, and data management across CRM/OM domains
Design and optimize workflow orchestration strategies for order lifecycle processes, ensuring scalability and fault tolerance
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Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration
Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners
...
Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration
Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners
...