◆Customer Support (Pre-sales)1 Respond to technical inquiries pertaining to test sockets2 To provide insights to design engineering team for the prototype based on field application point of view3 Support qualification/ evaluation of test sockets at customer place of business4 Collaborate with internal team in real time manner for improvements proposals as part of qualification activities5Work with local machine shops for retrofit/ modification to reduce turn around time for issues encounter during evaluation◆Customer Support (Post-sales)7Responds to quality issues and supports the resolution of all customer complaints as necessary8Provides technical support and troubleshooting pertaining to socket issues at customer place of business9Provide creative solution to contain issue on-site to prevent line down at customer site◆Information Management and Reporting1May attend outside meetings, such as company group meetings, seminars, trade shows, conventions, and conferences for both information sharing and learning purposes