Customer Service & Client Support: Respond to customer and client enquiries through WhatsApp, email, phone calls, and other communication channels. Provide guidance and support on the company's digital platforms, products, and services.
Meet SME clients to understand their financing needs, business objectives, and financial constraints in order to recommend appropriate loan products to clients.
Executive Calendar & Travel Management: Deliver high-level administrative support to the CEO and Executive Director by taking full ownership of calendars, scheduling, and travel logistics, while proactively resolving scheduling conflicts and preparing relevant briefing notes and documents prior to meetings.