A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives.
Shop sales assistants sell a range of goods and services directly to the public or on behalf of retail and wholesale establishments, and explain the functions and qualities of these goods and services.
Customer Service: Greet customers with warmth and enthusiasm, assist with orders, offer recommendations, and resolve any issues to ensure a delightful experience.
PRIMARY RESPONSIBILITIES To assist manager lead and manage the 24x7 CMS-SOC team. Responsible for SOC team's day-to-day operation, including hiring, training, and assessing staff. Resource management for CMS-SOC includes but is not limited to the following: - Planning and Assignment of headcount for new SOC projects Planning of headcount for new and existing SOC projects at planned intervals