Ensure timely and accurate processing of AP Helpdesk inquiries within the agreed upon service level agreement.
Record inquiries and assign internally created tickets to the appropriate team member.
Research inquiries. Communicate with vendors, internal customers or AP team members as required to ensure accurate resolution and closure of tickets.
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Procurement of complex raw materials, materials and services, taking into account quality, safety, time, cost efficiency and security of supply in accordance with the value limits of operational purchasing and the processes of the Procurement Management Manual
Processing of procurement requisitions and tasks in the respective IT systems including documentation
Independent processing of complaints and enforcement claims for defects/quality issues
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Procurement of complex raw materials, materials and services, taking into account quality, safety, time, cost efficiency and security of supply in accordance with the value limits of operational purchasing and the processes of the Procurement Management Manual
Processing of procurement requisitions and tasks in the respective IT systems including documentation
Independent processing of complaints and enforcement claims for defects/quality issues
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Manage and oversee a designated portfolio of customer accounts on a daily basis.
Serve as the primary point of contact for collections, credit management, order management, dispute resolution, funding activities, and customer inquiries.
Monitor account performance and maintain accurate account records.
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Invoice & Payment Processing – Handle receipt, verification, and processing of PO/non-PO invoices, prepayments, and intercompany transactions while ensuring timely and accurate payments
Reconciliation & Closing – Perform supplier and balance sheet reconciliations, clear aged items, and execute month-end closing activities including accruals and reporting
Query & Issue Resolution – Manage internal and external queries, investigate payment issues, and collaborate with relevant teams to resolve system or process-related problems
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Execute the day-to-day activities according to the highest standards of financial control, compliance and best practice. Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process
Follow the instructions of the Managers regarding the daily work coordination
Develop knowledge and capability to raise competence to expected levels to meet current and future business needs
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Service Delivery : Utilizing ticketing system for incoming requests and issues. Support end users and requesters on system related questions, trainings, providing consultancy services on existing functionalities of the system
Liaison for process/ system changes (enhancement requests). Ensure proper usage of Repository tool, and manage Contract record maintenance and ensure compliance to audit requirements, coordinate /participate in the audit process as per SOP
Repository tool, Support project related activities (contract migration activity, system deployment, cleansing exercise, liaise and train business stakeholders) Onboard suppliers to the vendor management tool
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Drive Financial & Policy Compliance: Assess employee expense submissions in a timely, accurate manner against established corporate policies and regulatory frameworks
Document & Audit Operations: Maintain clear, thorough audit records of compliance assessment results within our expense management systems
Resolve & Escalate Issues: Identify non-compliant trends, recommend actionable resolution plans, and escalate complex findings to regional and affiliate leadership
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