Performing AP invoice processing for PO invoices, non-PO invoices and tax withholding.
Perform monthly reconciliation for vendor, payment, and bank.
Handle the end-to-end processing of travel and expenses claim (T&E), verifying receipts and supporting documentation is compliant with local country T&E policy.
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Support the measurement and delivery of service levels and SLA/KPI targets.
Provide operational and management support on cash application, credit management, collection management, including debt and dispute issue resolution, Month-end reporting and reconciliation including open AR clearing, and bad debt and provision analysis.
With customer focus mindset. Engages & interacts proactively within Finance, Commercial, OTI, 3rd party Service Providers to ensure accurate accounting, and financial reporting. Resolve escalated issues and disputes diligently.
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Drive Product Registration, re-registration, change notification and related license applications & maintenance.
Drive product lifecycle management activities (labeling changes, new regulations assessment and preparation, CPDS, promotional material reviews)
Manage administrative and coordination activities e.g., project & metric management, archival of licenses/ permit, invoice & payment tracking and follow up, operational support etc.
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Receive, review, and validate equipment order applications submitted by Sales Representatives via Salesforce CPQ (Chatter).
Create accurate Equipment Order Forms based on approved applications, generate PDF documents, and ensure completeness and data integrity.
Upload contracts to DocuSign, select and apply appropriate templates, and issue contracts within one business day in accordance with service level expectations.
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Ensuring the integrity of pricing data in as contractual agreement is managed in master agreement and system record.
Utilising PowerBI and various other reporting tools to assist with the analysis of pricing by customer segments and businesses.
Collaborating with key internal stakeholders across all levels, providing insight and guidance on commercial pricing decisions using qualitative analysis of historic pricing and margins.
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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Monitor, investigate, and resolve IDOC (Intermediate Document) errors within defined timelines, ensuring timely stakeholder communication for urgent issues.
Collaborate with internal and external stakeholders to identify root causes and determine corrective actions, including decisions to correct or park IDOCs until closure.
Monitor sales order conversion status for HOYA and escalate errors to the ICO Japan team.
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Drive Product Registration, re-registration, change notification and related license applications & maintenance.
Drive product lifecycle management activities (labeling changes, new regulations assessment and preparation, CPDS, promotional material reviews)
Manage administrative and coordination activities e.g., project & metric management, archival of licenses/ permit, invoice & payment tracking and follow up, operational support etc.
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Drive Product Registration, re-registration, change notification and related license applications & maintenance.
Drive product lifecycle management activities (labeling changes, new regulations assessment and preparation, CPDS, promotional material reviews)
Manage administrative and coordination activities e.g., project & metric management, archival of licenses/ permit, invoice & payment tracking and follow up, operational support etc.
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Receive, review, and validate equipment order applications submitted by Sales Representatives via Salesforce CPQ (Chatter).
Create accurate Equipment Order Forms based on approved applications, generate PDF documents, and ensure completeness and data integrity.
Upload contracts to DocuSign, select and apply appropriate templates, and issue contracts within one business day in accordance with service level expectations.
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Perform daily EFA operations in SAP, including receivables assignment, outstanding balance transfers, interest booking, and related transactional activities.
Prepare weekly and monthly issue of invoices.
Maintain daily system data to ensure accurate and timely invoicing.
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Perform daily EFA operations in SAP, including receivables assignment, outstanding balance transfers, interest booking, and related transactional activities.
Prepare weekly and monthly issue of invoices.
Maintain daily system data to ensure accurate and timely invoicing.
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