Fresher or up to 2 years of experience in Customer Service, Customer Support, Operations, Account Management, or a client-facing role.
Experience interacting with corporate clients, customers, or internal stakeholders is preferred.
Exposure to Salesforce (SFDC), CRM tools, case management systems, or ticketing platforms is an advantage. Salesforce is used within Entitlements for case handling, request tracking, and workflow management.
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Serve as a subject matter expert in inventory management and provide strategic inventory insights to business leaders to support decision-making, inventory productivity, and working capital optimization.
Bachelor's or Master's degree in Supply Chain, Engineering, Business, Finance, or a related field.
Responsible for advising person in charge of a place of work on the measures to be taken in the interests of the safety and health of the persons employed in the place of work.
Inspect the place of work to determine whether any machinery, plant, equipment, substance, appliance or process or any description of manual labour used in the place of work, can cause bodily injury to any person working in the place of work.
Investigate any accident, near-miss accident, dangerous occurrence, occupational poisoning, or occupational disease which has happened in the place of work.
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WD is building the infrastructure behind the AI-driven data economy.
As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.
We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.
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Procurement Lifecycle Management: Manage the end-to-end PR/PO process, ensuring requests are initiated within a 48-hour window. Verify charge codes, account types (Capex/NMA/Standard), and ensure alignment with departmental budgets.
Financial Compliance& Accruals: Coordinate monthly financial accruals in our systems (e.g., FinABC). Ensure all POs are correctly categorized and that financial commitments are accurately reflected before period-end deadlines.
Invoice Governance: Timely invoice approvals, ensuring strict matching between PO data, unit pricing, and quantity with input from requestors. Conduct thorough reviews to ensure payment is only made for services or goods successfully received.
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Lead the geographic profitability development of designated Strategic Business Customer (SBC) & prospects through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing account base so that the required account sales results are achieved.
Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts.
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Lead the geographic profitability development of designated Strategic Business Customer (SBC) & prospects through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing account base so that the required account sales results are achieved.
Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts.
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Assist in developing, implementing, and maintaining EHS policies, procedures, and programs in compliance with local regulations and international standards (ISO 45001, ISO 14001, or equivalent)
Support workplace hazard identification, risk assessments, and implementation of control measures
Conduct regular workplace inspections and safety audits to identify potential hazards and non-compliance issues
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Strong product operations or production support experience, including incident management, root cause analysis, and coordination with cross-functional teams.
Hands-on experience with system administration and infrastructure operations (e.g., servers, networks, databases, cloud environments).
Familiarity with deployment pipelines, release management, and automation tools (e.g., CI/CD platforms, scripting languages).
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Equipment Operation & Maintenance: Proficiently operate ICT testing machines, functional test fixtures, and automated testing equipment. Perform daily inspections and basic preventive maintenance.
Product Testing: Execute testing procedures according to work instructions and accurately determine test results as “Pass” or “Fail.”
Initial Troubleshooting: Conduct preliminary analysis on failed products to identify whether issues are caused by product defects or testing equipment/program problems, and report according to established procedures.
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Differentiate from competition by providing customer personalized approach and service through an Indoor Sales Support team set up by local station (KUL, PEN, JHB).
Support and contribute to the commercial team objective of customer retention and development of the assigned Area Sales Development Group customers by attending to customer’s requirement and work closely with the Sales team. This includes identification of opportunities for service improvement.
Work closely with Sales team to provide Customer relationship management and after sales service. This includes, but not limited to, the coordination of shipment bookings through Customer Service team.
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