Act as SAP consultant accountable for the rollout, implementation and support for Continental AG Companies Sales and Distribution related applications under Competence Center Sales, Logistics & Central Functions
Based at Continental Tire IT Hub Petaling Jaya and is part of the IT Competence Center Sales, Logistics and Central Functions global team
Main geographical job scope focus area is APAC but the person is expected to be involved in other global project and support tasks
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Revenue Growth: Deliver against established revenue sales targets, maintain and manage sales pipeline
Business Development: Build and maintain client relationships and manage day-to-day business with advertisers and media agencies, creating trust and driving value for clients
Campaign Execution: Manage end-to-end media campaigns including brief submission, creatives and copy gathering, segmentation and targeting, app implementation and campaign reporting
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Develop initiatives that strengthen customer and partner engagement across offline channels as per overall channel & brand strategy.
Develop activation calendars based on channel specific objectives and support to track PE Comm budget spends by brand, channel and segment for marketing function.
Roll-out new retail initiatives in the partner stores.
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This role is responsible for supporting end-to-end sales and service operations activities for the Malaysia Medical Technology business, ensuring accurate coordination, process compliance, timely execution and proper documentation across commercial, service, tender, inventory and customer support activities. The position works closely with Sales, Service, Logistics, Finance, Compliance and regional support teams to coordinate customer requests, quotations, contracts, service dispatching, tenders and internal processes accurately and efficiently. The incumbent is expected to work with minimal supervision, follow established processes, escalate issues when required, support system adoption and contribute to practical improvements in daily sales and service operations.
Manage end-to-end reverse logistics operations, including defective-part collection, return flows, reverse hub management, and refurbishment execution across AP markets.
Monitor and drive performance of repair and refurbishment vendors against service, quality, turnaround time, repair yield, and cost KPIs.
Control reverse inventory, aging stock, and material disposition activities to maximize recovery value and minimize excess inventory.
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The SOC ITIL and ITSCM functions will act as gatekeepers and quality assurance authorities for Change and Problem tickets in ServiceNow, ensuring their plausibility and correctness. Another primary responsibility is the oversight and control of IT emergency concepts and IT test protocols, as well as the escalation of any identified compliance violations.
This position requires close collaboration with the ITIL team and other relevant stakeholders, particularly in the alignment and maintenance of SharePoint content, coordination with the ServiceNow team, and the harmonization of cross-team processes.
Perform controls on Change and Problem tickets; ensuring that they are processed correctly and in sustainable manner.
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Perform day-to-day pharmacovigilance operational activities to support an effective and compliant regional PV system.
Manage end-to-end Individual Case Safety Report (ICSR) activities, including case intake, processing oversight, follow-up, quality review, exchange with business partners, and regulatory reporting in accordance with applicable timelines.
Monitor PV operational KPIs and ensure compliance with contractual, regulatory, and internal performance timelines.
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Our client is a small, fast-growing product and licensing solutions agency specializing in custom-designed premiums and merchandise. They are experts in custom design, character licensing, and movie premium promotions, serving top multinational
and recognizable brands across Malaysia and the region.
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Receive and process customer orders via call, email, and fax, including exchanges, returns, credit notes, and debit notes, ensuring accuracy and completeness at every step
Accurately enter all order information into the system for timely and error-free processing
Conduct outbound calls to customers to address complaints, queries, and order confirmations, particularly when order requests require clarification
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Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
Work closely with team members and leaders to achieve quality outcomes and productivity targets.
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Develop, write and edit a wide range of communication materials, including articles, newsletters, speeches, presentations, executive communications, LinkedIn content, media statements and press releases.
Support the planning and execution of internal and external communication campaigns aligned with business priorities and corporate objectives.
Manage and coordinate internal communication calendars and employee engagement activities.
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Primarily responsible for the daily execution of Record to Report (R2R) direct tax and statutory audit processes in line with country regulations, corporate guidelines, internal procedures, and departmental goals.
Execute activities in compliance with local tax regulations, established accounting principles, policies, and procedures.
Ensure regulatory compliance, adherence to internal controls, fulfillment of Service Level Agreement (SLA) requirements, and adoption of efficient workflows and best practices within the Record to Report function.
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Manage end-to-end Payroll processing responsible for the accurate, timely and compliant delivery of payroll across APAC countries. Working through 3rd party payroll vendor and in-house payroll processing.
Point of contact for all employee and departmental queries on rewards, workforce administration, time & attendance or onboarding related (complex) question.
Ensure compliance with country legislative / statutory requirement and timely remittance and statutory submissions.
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