Manage and monitor customer complaints received through multiple channels including call centre, email, social media, dealer network, and regulatory bodies.
Ensure all complaints are properly logged, categorized, and tracked in the CRM system with complete documentation and case history.
Handle complex, high-impact, and sensitive complaints that may involve reputational risk, regulatory matters, or potential legal escalation.
...
Expand your commercial network through regular face-to-face meetings and targeted outreach, increasing qualified leads and shortening sales cycles.
Develop hands-on strategy experience by owning territory plans, weekly reporting, and performance tracking that shape management decisions and business priorities.
Strengthen consultative selling skills by advising clients on courier and airfreight options, driving upsell and cross-sell opportunities that grow account value.
...
Delivers detailed and accurate graphics, designs, layouts, and concepts for website, mobile, e-commerce and digital marketing.
Works with multiple timescales and deadlines to deliver visual elements and ensures artworks are produced to the highest quality.
Works collaboratively with team members, other departments, and subsidiaries of various business nature, entities, and industries to ensure accuracy of design and message.
...
Manage end-to-end customer order processing and order fulfillment activities to ensure accurate, timely, and compliant delivery while maintaining high standards of customer service.
Serve as the primary liaison between customers and internal stakeholders by coordinating order fulfillment, resolving service-related issues, and ensuring effective communication throughout the order lifecycle.
Support Supply Chain operations through effective delivery planning, accurate documentation, operational reporting, and compliance with company quality standards and applicable regulatory requirements.
...
Co-own and pursue outcomes alongside assigned, empowered self organized teams (such as pods and work package teams) in an agile work environment with a fluid resourcing model (i.e., assignment to one or more teams that can change over time, contribution to work packages on local and international level)
Contribute expertise in digital marketing and product strategy development to create a cohesive customer experience across all touchpoints
Lead comprehensive marketing efforts, including market analysis and market research that informs both traditional and digital channels.
...
Manage and develop channels (modern trade / general trade) to achieve sales target, merchandising and market share objectives.
Develop trade strategies and promotion plans to drive channel (modern trade / general trade) growth in terms of market share, visibility and increase range selling.
Work with Marketing team to translate marketing strategy into actionable sales plan to achieve targets.
...
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
...