The Vice President, Customer & Product Support (C&PS) – APAC leads the regional Customer & Product Support organization across the region. The role is accountable for customer experience, aftermarket growth enablement, operational excellence, and disciplined execution of global C&PS initiatives within the region. The role reports to the APAC President, with matrix accountability to the Global C&PS VP. The position is a member of the APAC Leadership Team and Global C&PS Leadership Team.
The Vice President, Customer & Product Support (C&PS) – APAC leads the regional Customer & Product Support organization across the region. The role is accountable for customer experience, aftermarket growth enablement, operational excellence, and disciplined execution of global C&PS initiatives within the region. The role reports to the APAC President, with matrix accountability to the Global C&PS VP. The position is a member of the APAC Leadership Team and Global C&PS Leadership Team.
You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
Lead BaaS platform technology strategy and architecture by defining the technology strategy and roadmap, ensuring architecture aligns with Group Technology and enterprise standards, and acting as the design authority for BaaS solutions.
You will be responsible for managing the end-to-end software development and support for Compliance Technology domain related applications. This includes overseeing complex technology projects, guiding the teams, and ensuring the delivery of high quality, scalable solutions and production support.
Our Client is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. Our client's purpose is to build the future of ASEAN. Client's purpose guides- that defines their unique culture and belief system, anchored on their values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.