Design and maintain billing validation solutions on the Microsoft Power Platform to verify invoice accuracy against rate cards and proof of performance
Develop and operational dashboards for warehousing and logistics which includes but not limited to VFR, Inventory Record Accuracy, Disposal, KPI dashboard and outbound volumes
Deliver operational and billing insights through dashboards and reports
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Identify, assess and analyse operational risks across GFMO regions, and develop appropriate risk mitigation actions to address identified
Monitor the effectiveness of existing controls through regular risk reviews and risk assessments, including RCSA, Annual Risk Approval and ICAAP, and recommend enhancements to strengthen the control environment.
Conduct and review risk assessments for new or revised policies, standards, products, processes and GenAI-related initiatives.
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Identify, assess and analyse operational risks across GFMO regions, and develop appropriate risk mitigation actions to address identified
Monitor the effectiveness of existing controls through regular risk reviews and risk assessments, including RCSA, Annual Risk Approval and ICAAP, and recommend enhancements to strengthen the control environment.
Conduct and review risk assessments for new or revised policies, standards, products, processes and GenAI-related initiatives.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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