To manage, implement, support and maintain the various Maybank IB divisions’ Back Office systems and their interfaces in relation to the Company’s strategic initiatives to support the Business Sectors to achieve the Company’s goals and objectives.
Responsible as a first contact (Level 1 support) to handle any phone call and email from sales agents all over Malaysia regarding to their application issue. Only supporting Malaysia region..
Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.
Act as a senior technical owner for Microsoft 365 administration, supporting secure, reliable and well-governed services across Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Microsoft Entra ID, Microsoft Defender and Microsoft Purview.
Candidate must possess at least a Professional Certificate, Diploma , Advanced / Higher / Graduate Diploma or Certificate in IT related field or equivalent
Monitor and support the administration of the Group's security infrastructure, including firewalls, endpoint protection, email security, web security solutions, SIEM, and access management systems.
Review and provide technical advice on architectural engineering designs, drawings, specifications, and development plans to ensure compliance with project requirements, standards, and industry best practices.
Advanced Model Development: Lead the development and implementation of complex machine learning models, ensuring they meet project requirements and performance metrics
Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.