Helpdesk & Incident Response: Serve as the primary responder for inbound technical tickets via Zoho Desk, phone, and chat; triage, categorize, and document issues accurately.
Design, implement, and manage network security technologies and services across regions and different infrastructure environments (data centers, offices, edge).
Design, implement, and manage network security technologies and services across regions and different infrastructure environments (data centers, offices, edge).
Lead end-to-end strategy, deployment, and optimization of sophisticated multi-domain solutions across SD-Access, SD-WAN, and Routing & Switching for strategic customers.
Proactively monitor and support the performance and availability of IT systems, including windows/servers, virtualization platforms, applications and core infrastructure services. Provide first-level support and troubleshooting for detected issues.