Develop Japanese-language social media concepts, including launch ideas, always-on formats, fandom prompts, editorial video ideas, carousel concepts, short-form scripts, captions, and copy lines.
Evaluate existing social concepts for Japanese audience readiness, including cultural fit, language nuance, tone, fandom sensitivity, title understanding, and whether the idea feels natural in-market.
Write and refine Japanese social copy, including captions, hooks, supers, title cards, text overlays, community prompts, and short-form editorial lines.
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Coordinate and execute regional employee experience initiatives that promote engagement- BOTZ, ZAN, Regional events, reinforce the ZUS’ culture and values, and enhance the overall employee journey and ZUS employer branding.
Develop, coordinate and deliver internal communication campaigns, newsletters, announcements, and communication materials that keep employees informed, engaged, and aligned with business priorities.
Plan and coordinate employee engagement, recognition, wellbeing, diversity and inclusion, and culture initiatives, while monitoring participation and recommending improvements.
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STARPARK SDN BHD is hiring a Customer Service & Product Listing Executive (E-Commerce) to support e-commerce growth by creating high-quality product content, conducting market research, optimising listings for SEO, and handling customer enquiries via email, WhatsApp, and other messaging tools.
Develop creative social media content plans according to our events & shows need.
Create & design meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement & promoting campaigns.
Grows and expands social media presence, plus increases presence on existing platforms including Facebook, LinkedIn, Instagram, YouTube, TikTok, Xiaohongshu (a plus point), ...etc
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Lead end-to-end customer support operations across multiple regions, ensuring consistent service standards.
Develop and implement regional customer service SOPs, workflows, and escalation matrices tailored for each market while aligning wit overall brand guidelines.
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You are measured on the pod's results, not just your own accounts. You lead your own portfolio and you are equally accountable for what your pod members deliver on theirs. That means coaching them, reviewing their work before it reaches the client, and stepping in on their accounts when the situation calls for it.
You work AI-native, not AI-curious. We are rebuilding this agency around AI-augmented workflows: reporting, insight extraction, deck production, campaign QA, creative ideation. You work inside that system, improve it, and teach it to your pod. Hard requirement.
Structure and optimise Meta accounts under current delivery logic: Advantage+, broad targeting, consolidation, and the signal quality that drives them
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