Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Manage project administration by maintaining and updating project trackers, purchaser conversion status, SPA signing progress, lawyer assignments, renovation listings, and other project records.
Manage project administration by maintaining and updating project trackers, purchaser conversion status, SPA signing progress, lawyer assignments, renovation listings, and other project records.
Manage project administration by maintaining and updating project trackers, purchaser conversion status, SPA signing progress, lawyer assignments, renovation listings, and other project records.