Oversee and manage the overall daily operations of the After Sales Department, including workshop, service, repair, maintenance, warranty, and spare parts coordination.
Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service.
Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
To oversee the smooth operation of store and inventory management, ensuring efficiency in receiving, storage, packing, safety, and cleanliness, and;
To monitor and verify incoming and outgoing materials/finished goods for accuracy, completeness, and condition for both local and overseas suppliers/customers, and;
Ensure all stock transactions are accurately recorded in both the system and Excel, including quality checks, sample listings, and technical records, and;
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Ensure timely completion of all assigned quality control activities including daily inspection of raw materials, semi-finished and finished products throughout the entire manufacturing process.
Conduct testing on raw materials, semi-finished and finished products in accordance with policies and standards set.
Immediately report any detected non-confirming products to the supervisor, facilitating corrective actions to salvage defective items and minimize production waste.
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Ensure timely completion of all assigned quality control activities including daily inspection of raw materials, semi-finished and finished products throughout the entire manufacturing process.
Conduct testing on raw materials, semi-finished and finished products in accordance with policies and standards set.
Immediately report any detected non-confirming products to the supervisor, facilitating corrective actions to salvage defective items and minimize production waste.
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