Quality Ownership - Take shared responsibility for quality metrics within the assigned production area.
Cross-Functional Collaboration - Work closely with production supervisors, product, tooling, process, and maintenance techs, as well as Customer Quality Engineers (CQEs) to drive quality prevention and improvement initiatives.
Data Analysis & Improvement Planning - Track and monitor quality metrics, analyze data trends, and develop action plans for continuous improvement.
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Schedule and plan the order by using Scheduling Dashboard or any other equivalent tool to meet the MDD (Manufacturing Due Date) by ensuring the material, people and machine capacity availability.
Look for the opportunities to batch orders to minimize changeovers without compromising due dates.
Communicate and coordinate with other shift supervisors to ensure smooth execution according to the plan.
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Resolve customer inquiries, issues, complaints, and concerns efficiently and professionally. Interact with customers via phone rotations, chats, Salesforce cases, and direct emails.
Maintain a high level of urgency and meet or exceed case load processing requirements while maintaining accuracy and service quality standards.
Availability to work any of the following shifts (all ET) to support customers across U.S. time zones: 8–5, 9–6, 10–7, or 11–8.
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