Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary.
Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.
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Administration and maintenance for the day to day operations of servers andnetworking system.
Organise, install and support computer systems including local area networks(LAN), wide area network (WAN), network segments, intranet and other datacommunication equipment in the Data centres and security access.
Supervise IT Support staff in order to provide all IT support to End Users.
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Assists IT Specialist in daily IT operation tasks.
Assist in the implementation and rollout of new IT-related projects across the organization.
To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility.
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Manage Assets in accordance with FIN’s policies and procedures, e.g. annual Physical Verification Exercise, Low-Value Asset Declaration, Write-off and Disposal of Assets, AUC conversion to Fixed Assets in the system
Lead the annual Asset Physical Verification Exercise.
Review and oversee the bi-annual asset disposal exercises.
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